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Ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Establish and maintain positive business relationships both internally and externally to promote company goals. Provide point of contact for filing non-manufacturing related claims. Performs duties following documented guidelines and processing standards. Works under direct supervision and follows standard procedures and/or written instructions to perform job duties.

Investigates all claims submitted by customers to determine if credit should be issued based upon nature of complaint, warranty, inspection report, lab results, input from dealer, etc. Handle all necessary paperwork associated with the claims process.

Investigate chargebacks and disputed invoices resulting in an appropriate resolution. Interface with Sales to settle replacement claims, allowances, and returns due to non-manufacturing errors. .

Assist the Credit Department in resolving outstanding issues that may potentially prohibit the shipment of non-claims related orders.

Prepares and maintains reports and records for processing.

Analyzes and answers inquires regarding claim adjudication including method of payment.

Coordinate customers' shipping requirements for deliver of replacement orders caused by internal errors.

Performs other duties as required.

High School diploma or GED equivalency and a minimum of 3 years of progressively responsible job specific work experience.

Basic knowledge of Customer Service functions related to the research and resolution of claims.

Experience in the carpet/flooring manufacturing is a plus.

Working knowledge of computers / AS400 system as well as Word, Excel, and PowerPoint.

Accurate data entry skills

• Good oral and written communication skills with a demonstrated ability to interact effectively with individuals at many levels in the organization and external business contacts. Good voice quality that is both conversational and professional.
• Ability to project a positive image on behalf of the organization.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Must be detail-oriented with good organizational skills. Ability to manage time effectively.

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

• Good oral and written communication skills with a demonstrated ability to interact effectively with individuals at many levels in the organization and external business contacts. Good voice quality that is both conversational and professional.
• Ability to project a positive image on behalf of the organization.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Must be detail-oriented with good organizational skills. Ability to manage time effectively.

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.