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• Responsible for order processing/shipping which includes order entry, pricing, working with sales reps, customer, credit, production/planning, shipping and forwarders to prepare/release/expedite orders before and after the order is shipped
• Responsible for price entry and verifications
• Stock checks covering all brands/products
• Data Entry of Split-Commission/Load Rebates/ Sales Agent Commission in DOVB, and/or built-in freight and document charges to each order as necessary.
• Verify freight quotes for customers.
• Prepare Proforma invoices and send to customers via fax.
• Responsible for Letter of Credit verification against Proforma invoice.
• Custom sampling orders at customers' request to include sample racks/materials and contact outside vendors to obtain cost information.
• Send FedEx / DHL packages from International Department that are not sent via normal procedures to customers
• Send marketing materials to customers and sales reps.
• Send claims information to claims department to request appropriate testing or credit memo to be issued to customer.
• Request custom strike-off samples for certain projects
• Send specifications, testing and warranty information to customers and/or sales reps.

High School Diploma or GED equivalency required

Experience in a customer service environment preferred

Proficient of PC (Working knowledge of AS400, Excel, Word)

Bilingual (Spanish) is preferred

• Good oral, written, presentation and interpersonal communication skill to effectively interact with internal and external customers
• Good analytical and organizational skills
• Ability to prioritize and manage time effectively
• Ability to be an effective team member