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Job Responsibilities:
* Provide PC-based technical support for a geographically dispersed business community
* Provide 2nd level PC support
* Properly diagnose and resolve software and hardware configuration problems at the workstation level
* Install software and hardware in the PC environment
* Maintain and test latest hardware and software revisions and/or patches
* If providing 2nd level support for PC tickets, complete at least 6 tickets per day resolving them by deadline at least 90% of the time
* If working PC installations, image, configure, and ship 3 PCs per day
* Provide support for special projects (involves travel when the need arises)
Qualifications: Education, Experience, Knowledge and/or Specialized Training:
* Bachelor's Degree in technology or business related discipline or Associates and at least 2 years related experience or at least 4 years experience in end user support
* Technical knowledge of advanced PC diagnostics
* Strong familiarity with the Windows desktop
* At least 2 years of strong technical experience
* A+ or MCP certification is highly desirable
* Must be familiar with the following technologies:
1. Microsoft Windows operating systems (Win95, NT, 2000 & XP)
2. Windows Active Directory, DFS, and Group Policy
3. PC imaging software
4. Client based email configuration
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